skosh69
02-09-2013, 07:10 PM
So my tumbler has been gradually becoming louder and louder. Well, yesterday it just up and quit, the motor was making only a slight humming noise. UH OH :(
So, I dig out the number to RCBS and call. Spent about 20 minutes on hold waiting to talk to CS and then finally a nice guy named Rich gets on the line and ask's, what's going on today?
I explain to him the aforementioned issue and he says, "well that ain't right". I told him I've only had it about 13 mos. and then he ask's me, "if I send you a new motor, do you feel confident installing it?". I said sure. Says I'll have you one in 7-10 days.
Never once did he ask for proof or purchase or receipts of any kind! :eek:
After taking all my shipping info, he asks if there's anything else RCBS can do for me. Well as a matter of fact, I got a hand primer, not the universal, but the other kind that's not dropping the primer push pin, the black plastic doo-hickey for large priming is kinda messed up and it's making priming a PIA.
Again Rich says, "no problem", I'll throw one of those in the box as well.
Is that not a feel good story about C/S or what??
Gotta love "Big Green"!!!
So, I dig out the number to RCBS and call. Spent about 20 minutes on hold waiting to talk to CS and then finally a nice guy named Rich gets on the line and ask's, what's going on today?
I explain to him the aforementioned issue and he says, "well that ain't right". I told him I've only had it about 13 mos. and then he ask's me, "if I send you a new motor, do you feel confident installing it?". I said sure. Says I'll have you one in 7-10 days.
Never once did he ask for proof or purchase or receipts of any kind! :eek:
After taking all my shipping info, he asks if there's anything else RCBS can do for me. Well as a matter of fact, I got a hand primer, not the universal, but the other kind that's not dropping the primer push pin, the black plastic doo-hickey for large priming is kinda messed up and it's making priming a PIA.
Again Rich says, "no problem", I'll throw one of those in the box as well.
Is that not a feel good story about C/S or what??
Gotta love "Big Green"!!!