I've had the same experience with RCBS. When I first got into reloading and couldn't get a die to crimp right (heck, I wasn't even sure what a crimp WAS!), they put me straight through to the Speer bullet master reloading god. Still have his number in my Roledex. I've also gotten free parts, and excellent advice from RCBS. They are a plus 10 for me.
Da 
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"You have never lived, until you have almost died. And for those who fight for it, life has a flavor that the protected will never know." Guy de Maupassant, 1893.
Anonymously, penned on a sign at a command post at Khe Sanh, RVN.
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