I have been using Frog Lube for a few years and like it very much. I am not sure what the "new" formula is, but the product seems to work pretty well. I would write their CEO and ask him what has changed with their customer service folks. Good luck. 
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Joe O'Rourke
Joseph C. O'Rourke, Major, USAR (Retired)
COTEP # CBOB0480
NRA Member
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