Terribly disappointed in Froglube

[Shark1007]

I think they may have gotten too big for their britches. I have pushed their product to many and have been generally pleased. The old formula, after I did a large number of safe guns, started to grow some sort of moldy stuff in the weapons. I had to redo several days of work.

I sent am email last year to them, explaining the issue and explaining I am a disabled vet and I try to help my small 14 man Police dept here in Belle Isle Fl. I inquired if the had a killer or wholesale leo price and then inquired if I could buy 14 small kits and give them to the dept with some budget issues and I just like to help the business that created me and my desire to help folks.

I got a nice response "thank you for your service, we have a new formula that doesn't grow stuff and I have 14 packages enroute to you no charge" "tell me what size you have and I will replace yours too"

I was very happy, told the Chief. I have donated flashlights, and AR15 and other things because LEO is where I came from.

Nothing happened. Months later I emailed again, no response. Much later I sent two more, one to a manager asking just to replace the material I bought and no answer.

Sadly, even a company started by a fellow disabled vet can get too big to extend common courtesy or at least a reply. I'm embarrassed because I told the chief and hoped the company would subscribe to it's reputation and stand tall with it's promise.

As an aside, it really seems to gum up the 1911's and the slide racks slowly anyone had that issue? I think I need to go to some other product. It seems integrity is a lost art these days and real customer service is a thing of the past.

Does anyone have a contact at froglube that has any vestige of customer service or public mindedness? I hate to bash them, I've waited well over a year for a response. I thought I should let folks know my experience

[AutoMag]

No contacts on my end, sorry!!

I also contacted FrogLube for a sample. My email was answered and I was assured a sample was on it's way to me. A year later, a few more unanswered emails and still nothing.

If it does arrive it will go right in the old circular file. Poor business strategy on their part. Supposedly started by a Navy SEAL, I have respect for him but not the business practices of the company.

I have seen a lot of reports where some love the product but more on the dislike for it.

[GD2A]

I don't use it but it sure does smell nice. Sorry to hear about your lack of resolution. I'd be equally disappointed!

[milkmanjoe]

I'm not gonna bash Froglube, but I never jump on board with new products. I let time test them first. I had enough of people telling me how great it was, but I wouldn't "warm up" to having to heat my weapons. Somehow it bothers me like the .308 rounds that were once coated and gummed up rifle chambers. I lube my guns with Mobil1 as oil and Lubriplate as grease. Clean 'em, inspect 'em, oil 'em/grease'em, time tested and proven, no gimmicks. Call me old school but I have no complaints, my guns aren't moldy or gummed up.

[sdmc530]

Sorry you had that. CS can make or break a company even if the product is not top knotch. I don't use it so I have no impute on that. I use CLP and Eezox...both great...if it ain't broke don't fix it

[MajO]

I have been using Frog Lube for a few years and like it very much. I am not sure what the "new" formula is, but the product seems to work pretty well. I would write their CEO and ask him what has changed with their customer service folks. Good luck.

[Shadow]

I have been using FrogLube for almost 2 years now and absolutely LOVE it! Despite recent complaints regarding the product becoming "gummy" I have not experienced that. Consensus is that it is not being completely wiped down after application. There is an excellent review (3 yrs old) from a COTEP member here on the forum, including detailed instructions and photos for anyone wanting to give it a try. http://www.cotep.org/forum/showthread.php?t=422 My own experiences are identical to the review.

Once you use it several times on a gun nothing sticks, cleaning is quick and easy. Bonus is the pleasant smell. I don't find the smell of Hoppes appealing and solvents and gun scrubber are absolute hell on manicured nails Warming the gun in the sun or with a hair dryer the first couple times helps with the application. It is not necessary to "bake it in the oven".

I regularly detail strip and clean each individual part in my Glocks, just because I can, but have not yet had the guts to detail strip my compact 1911, (Springfield EMP). It's hard for me to learn how just with manual or You Tube, much easier to be shown in person, step by step. For now I have to settle for field stripping and using q-tips in all the nooks and crannys.

I have found customer service to be quite helpful on the phone. For pressing issues or questions I prefer to call than email.

JMHO

[milkmanjoe]

Originally Posted by Shadow

I have been using FrogLube for almost 2 years now and absolutely LOVE it! Despite recent complaints regarding the product becoming "gummy" I have not experienced that. Consensus is that it is not being completely wiped down after application. There is an excellent review (3 yrs old) from a COTEP member here on the forum, including detailed instructions and photos for anyone wanting to give it a try. http://www.cotep.org/forum/showthread.php?t=422 My own experiences are identical to the review.

Once you use it several times on a gun nothing sticks, cleaning is quick and easy. Bonus is the pleasant smell. I don't find the smell of Hoppes appealing and solvents and gun scrubber are absolute hell on manicured nails Warming the gun in the sun or with a hair dryer the first couple times helps with the application. It is not necessary to "bake it in the oven".

I regularly detail strip and clean each individual part in my Glocks, just because I can, but have not yet had the guts to detail strip my compact 1911, (Springfield EMP). It's hard for me to learn how just with manual or You Tube, much easier to be shown in person, step by step. For now I have to settle for field stripping and using q-tips in all the nooks and crannys.

I have found customer service to be quite helpful on the phone. For pressing issues or questions I prefer to call than email.

JMHO

So that's why your guns are always zapping at flies when we go to the range!...

[MPDC]

I use it too but I clean and apply relatively frequently. Never been a problem for me. I am disappointed that their CS and EMail performance is, in fact, "moldy".

[Caleb]

I never jumped on the frog train......too many steps to apply. I prefer RandCLP, works great. Joe's oldschool way is proven, cheap, and will be around for years. I use this technique on my rifles.

Good luck bro, hope it works out for you.....if not, there are plenty of other products out there.