1911 gunsmith( for me locally)

[MajO]

Originally Posted by NAMVET72

But Good Ole MajO still hasn't got his Colt Gold Cup back yet.................

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For Gosh Sakes man, take your medications!!!

Jim Gartwaite did excellent work on my Gold Cup and promptly returned it, when he said he would. I do NOT want him slandered for the terrible service I have gotten with the Colt "Custom" Shop. My Night Commander has been, and still is, at the Colt Custom Shop awaiting their Tactical Package. It has now been over ten months and, as of this past week, they still cannot give me a firm date on it's completion. Nor, can they tell me what, if any, compensation they will give me for their delay. I was originally told 4 months, which rapidly changed to 6 months. Most people that I have spoken with at Colt have been very nice, but they decry how small the operation is. (i.e. 200 employees and one (1) master gunsmith). If they are that damn small, they need to tell people the wait is a year and/or stop taking pistols in. I have had work done there in the past (Python tune and refinish) and was satisfied with the results, but that was several years ago. Under no circumstance would I recommend the Colt "custom" shop today.

What especially frosted my shorts this week was when I was told that the gun was away for refinishing and how pleased I would be with the workmanship when I get it back. How would the customer service guy know how the gun will look, if it hasn't come back yet. I have had 6 months of sunshine being pumped up my 6. They have my gun, so I will just have to have a coke and a smile until I get it back. But, I do not have to support Colt in any way, shape or form in the future. I will NOT purchase Colt products in the future, and should the ones I have need work, you can bet the farm that they will NOT go in to the Custom Shop. I have no experience with my Night Commander, but my other Colts (Gold Cup, Python, Diamondback, and Detective Special) are wonderful guns. It's a shame the Customer Support is so limited.