Will I get holiday visitation with my new Commander

[MajO]

My first "custom" gun was back in the 1990's. I ordered "one of a hundred" (Number 11) special Browning High Power Packages from Novak. $2500 worth of work on my pistol. It took 15 months, and I had to remind them that they had the pistol. Incredible gun that I have passed on to my son, but I won't ever do that (wait 15 months) again.

I expect honesty. If I am told the wait will be a year, that is fine. (A PIA, but fine). What I am angry at COLT for is that (1) before I sent the gun to them, they said the wait was 4 months. That changed to 6 months a week later when I called them to make sure they received the gun. Six months will be up in two weeks, and now (yesterday) (2) Brent tells me that the Gunsmith is just starting the metalwork and the wait will be 7 months (total)-maybe longer. This is the manufacturer and it is unacceptable.

[NAMVET72]

Originally Posted by MajO

My first "custom" gun was back in the 1990's. I ordered "one of a hundred" (Number 11) special Browning High Power Packages from Novak. $2500 worth of work on my pistol. It took 15 months, and I had to remind them that they had the pistol. Incredible gun that I have passed on to my son, but I won't ever do that (wait 15 months) again.

I expect honesty. If I am told the wait will be a year, that is fine. (A PIA, but fine). What I am angry at COLT for is that (1) before I sent the gun to them, they said the wait was 4 months. That changed to 6 months a week later when I called them to make sure they received the gun. Six months will be up in two weeks, and now (yesterday) (2) Brent tells me that the Gunsmith is just starting the metalwork and the wait will be 7 months-maybe longer. This is the manufacturer and it is unacceptable.

I agree with you Joe, that is a Gig Crock of Crap, they should give you a discount on the work. Call them and talk to the Supervisor, and tell him about it................

[MajO]

Brent told me that I would have my Night Commander by Friday; and I just got a notification call from FedEx, cowboycowboy that it will be delivered tomorrow. It will be exactly ten months since I sent it to Colt for, what I was initially told, would be a 4-6 month turn around. A month or so ago, I was told by Mr. Kelly (Colt CS) that I will be very pleased with how it looks. As it was out being Cerakoted at the time, I'm not sure how he knew...Maybe, it was faith. Anyway, next week, I'll post some pictures, if it comes tomorrow. Oh, I am getting a $100 rebate for the delay.

Best wishes to all.

[DaFadda]

... I believe Brent IS the Custom Shop manager up here in Hartford. MajO.... hope the work is all you expect it to be!
Dafadda

[Daedalus]

I had a flat tire on my Volkswagen Passat last week and decided it was time to get four new tires. I can't wait until next year comes until I can get my car back!

Four months - six months, TEN months? That is insane. It is not as if they had to mine the ore to get the job done. I could almost understand a extended wait for a complete new custom pistol, not for a collet bushing and a front sight. They should be ashamed of themselves. Instead, they remain arrogant

[MajO]

Originally Posted by Daedalus

I had a flat tire on my Volkswagen Passat last week and decided it was time to get four new tires. I can't wait until next year comes until I can get my car back!

Four months - six months, TEN months? That is insane. It is not as if they had to mine the ore to get the job done. I could almost understand a extended wait for a complete new custom pistol, not for a collet bushing and a front sight. They should be ashamed of themselves. Instead, they remain arrogant

Long after I was having issues with Colt, I bought a Gold Cup. I sent that to Jim Garthwaite for the collet bushing, front sight and other work. Mr. Garthwaite did an excellent job and returned the pistol to me in under 8 weeks. My Night Commander was sent back to Colt for a "tactical package," which, in all fairness, involves more work. But, say it however you want, ten months is outrageous custom service. They did adjust the price $100 for the delay, but you would think that they were pulling it out their rectum, when I suggested it.

Best wishes.

[MajO]

Originally Posted by DaFadda

... I believe Brent IS the Custom Shop manager up here in Hartford. MajO.... hope the work is all you expect it to be!
Dafadda

I know Brent. I have been "pm"ing him for months at the 1911 Forum. If it wasn't for Brent, I would have had no accurate information as to what and where my gun was at. Mr. Kelly told me that he was a manager, and I have no reason to doubt him.

Everybody I spoke with at Colt seemed very nice; however, apologetic and full of excuses for Colt's lousy service. I did not get a reply to the letter that I sent MG Keys. Reason's for the delay included:

1. Colt only has one Master Gunsmith. (Whose fault is that?)
2. Colt only has 200 employees. (Whose fault is that?)
3. Christmas Holidays and people were on vacation. (I was supposed to have the gun back in early September, then November.)
4. Had to send gun out for cerakoting. (and?)
5. Last week, the range was broken.

All the above might be the case, however, tell customers that the wait will be 10 months, so they can make an informed decision to go elsewhere. I have been a staunch Colt supporter, but, I will no longer recommend them. I probably will keep my Gold Cup, Night Commander, Python, Diamondback and Detective Special though. Best wishes.

[Thedragonslayer]

I dont know about all this custom gun stuff... but I do hope we get to see pictures of this little baby when you get here.

[Big Smoke]

I used to own a Colt Gold Cup. That's why I bought a Springer Range Officer this time.

[MajO]

Originally Posted by Thedragonslayer

I dont know about all this custom gun stuff... but I do hope we get to see pictures of this little baby when you get here.

Well, my Colt Night Commander, with Tactical Package, has finally returned home. I like it, but I'll see how much when I take it to the range.