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#1
02-09-2013, 07:10 PM
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Big Green (RCBS) Rocks!!!!
So my tumbler has been gradually becoming louder and louder. Well, yesterday it just up and quit, the motor was making only a slight humming noise. UH OH
 So, I dig out the number to RCBS and call. Spent about 20 minutes on hold waiting to talk to CS and then finally a nice guy named Rich gets on the line and ask's, what's going on today? I explain to him the aforementioned issue and he says, "well that ain't right". I told him I've only had it about 13 mos. and then he ask's me, "if I send you a new motor, do you feel confident installing it?". I said sure. Says I'll have you one in 7-10 days. Never once did he ask for proof or purchase or receipts of any kind!  After taking all my shipping info, he asks if there's anything else RCBS can do for me. Well as a matter of fact, I got a hand primer, not the universal, but the other kind that's not dropping the primer push pin, the black plastic doo-hickey for large priming is kinda messed up and it's making priming a PIA. Again Rich says, "no problem", I'll throw one of those in the box as well. Is that not a feel good story about C/S or what?? Gotta love "Big Green"!!! 
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#2
02-09-2013, 07:15 PM
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Good deal
 !!!Rich is a good guy, he has been there forever!!!
__________________
"This is the 44 Magnum AutoMag and holds a 300 grain cartridge and if properly used can remove the fingerprints"!! COTEP # CBOB0152
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#3
02-09-2013, 07:33 PM
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You can't beat RCBS customer service with a stick. Great company.
__________________
CBOB0405 ︻┳═一 “When you get to the end of your rope, tie a knot and hold on. Help is on the way.” Author Unknown
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#4
02-10-2013, 09:29 AM
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Love my rockchucker, but have relegated it for use with 5.56. My Lee Classic Turret is far more convenient when batch loading multiple calibers. My RCBS uniflow powder measure is absolutely indispensable!
Da 
__________________
COTEP: CBOB578 DW CCO SIG GSR 1911 SA Micro Compact and a spectacular cast of others! "You have never lived, until you have almost died. And for those who fight for it, life has a flavor that the protected will never know." Guy de Maupassant, 1893. Anonymously, penned on a sign at a command post at Khe Sanh, RVN.
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#5
02-10-2013, 09:41 AM
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Quote:
I guess partially because Mike made me look at the uniflow and then taught me how to really use it effectively. Tom
__________________
If you love wealth more than liberty, the tranquility of servitude better than the animating contest of freedom, depart from us in peace. We ask not your counsel nor your arms. Crouch down and lick the hand that feeds you. May your chains rest lightly upon you and may posterity forget that you were our countrymen. -- Samuel Adams COTEP CBOB0676 KO4ENQ
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